FAQs about Telehealth for Mental Health
This article provides both general information about the use of Telehealth for mental health as well as information specific to my practice.
As Telehealth has become increasingly popular as a result of the pandemic, many people have questions about how it works and what to expect. Review these Frequently Asked Questions to learn more.
What is Telehealth?
Telehealth is medical care that is provided via technology such as the phone or the internet. For the purposes of this article, Telehealth is referring to providing mental health counseling over the internet.
How do I fill out paperwork and pay for sessions?
Paperwork and payments are all completed online. In fact, this was how I collected information and payments even when I did face-to-face appointments. I use a system called Sessions Health which allows you to have a Client Portal to access all necessary documents, and it integrates with Stripe, a payment processing company that stores your credit card information with bank level security.
What do you use to connect online?
Many therapists have various preferences for video platforms. I use Sessions Health, which provides an audio and video Telehealth platform that is HIPAA-compliant. You will be sent a link prior to each session which will allow you to connect.
What do I need for Telehealth?
A computer, smartphone, or tablet with a working camera and microphone; reliable internet; a quiet and private place removed from other people; headphones
What do you do if there’s tech issues?
Most therapists have a backup plan for potential issues such as problems with video software, internet outages, or power outages. In rare circumstances, your Telehealth appointment may have to be rescheduled if there isn’t a solution available.
What are the benefits of Telehealth?
Telehealth provides easier access to healthcare by removing barriers such as transportation, mobility, and commuting. It also allows for more convenience and flexibility.
Are there any drawbacks to Telehealth?
Insurance and state regulations can make accessing Telehealth more difficult or complicated. Also, a therapist may miss out on certain body language or other cues.
Is Telehealth effective?
Yes. Several studies have shown that Telehealth can be just as effective in treating mental health concerns as face-to-face sessions.
I feel awkward to be on video…
I completely understand! When I first made the shift to offering Telehealth sessions, I was extremely apprehensive, but I adjusted very quickly. Many of my clients have told me that they were nervous about their first Telehealth session but felt more relaxed even after just a few minutes.
Are there things I shouldn’t do while on a Telehealth session?
Yes! A Telehealth session should attempt to maintain a setting similar to an office visit, so this means you cannot be under the influence of alcohol and/or drugs during a session. You cannot be operating a vehicle during a session. You are welcome to make yourself comfortable, but please wear pants! :-) Also, if you are using a handheld device, please try not to move around too much as it can cause motion sickness.
Is Telehealth secure and private?
It depends on the platform being used. Skype and Facetime are not HIPAA-compliant, but many other platforms offer versions that meet the requirements of HIPAA to protect your information. You should also be sure to make sure your own space is private and safe.
How much does Telehealth cost?
Telehealth typically costs the same as a face-to-face office visit. In the state of Georgia, where I practice, there are rules stating that insurances cannot have a separate deductible for Telehealth and that insurances must reimburse the same for Telehealth visits and in-office visits.
Does my insurance cover Telehealth?
Most insurances are making allowances for Telehealth coverage as a result of the pandemic. You can call the number on the back of your insurance card to speak to a representative who can explain your benefits. Some plans may only cover Telehealth through platforms such as MDLive, Teladoc, or Live Health Online, which does not include my services.
Where do I need to be located to do a Telehealth session?
This depends on the laws in your state. In the state of Georgia, where I hold my license, the client must physically be located in Georgia at all times, for all sessions. Other states have different requirements. Check with your provider or look up Telehealth laws for your state.
I use HIPAA-compliant software to connect with clients virtually over video.
